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Do you have a medical question or need a second opinion regarding a medical matter? Stop searching the web for the wrong answers. Get a reliable and personal answer in hours from a US licensed medical practitioner. Ask a question with confidence. We will protect your privacy and keep your information safe.

Important Note

In this section, answers are provided over phone or email. Prescriptions are not written. For prescriptions and treatment, click above menu button.

General FAQs

No, since we are unable to physically examine you, we have to be very selective regarding who we treatment. You will be referred to the ER if your condition requires a face to face evaluation. We do not treat emergent or complicated conditions. If this arises, we will refund you.
Video Consultations allow us to listen, examine and engage with you for effective diagnosis and treatment without you having to leave your home. Video recording allows you records a 2 minute video and submit to us for review at a later time. Live video is a 10-minute real time consultation with a medical provider.
This depends on your location. Return to our consultation page for the list of states we are licensed to practice. You may initiate a consultation to determine if your state requires a live video visit.
Each state has specific requirements for telemedicine. Depending on your location and pharmacy, we may be required to perform live video conferencing. All patients under 18 requires video conferencing
Yes, simple start a consultation to see an option to book an appointment at a convenient time

Email FAQs

Typically 2 hours. However check your spam folder, and missed calls , if there is a question that a provider needs answered before sending your prescription they will typically email or call you. A delay in prescription is most commonly due to to an unreplied email.
Check your spam folder, if there isn’t an email confirmation, then email the website, at prescribe@callondoc.com
Send your email directly to us at prescribeme@gmail.com

Consultation Form FAQs

The best thing is to email the site at prescribe@callondoc.com
You may use a miscellaneous screening form which can be found on our consultation page. You will receive a response via email whether we can help you
If your prescriptions have not been sent to your pharmacy, you may email us directly at prescribe@callondoc.com. If your prescriptions have been sent to the pharmacy already you are not eligible for a refund. If they have not been sent you will be refunded.
No, we only treat mild and uncomplicated conditions. Any condition that may require acute care will be refunded and instructed to follow up in the ER.
As long as the medication is not controlled, and is appropriate therapy you may write your preferred drug in the comment section at the end of your consultation page. If appropriate and safe, we will try to oblige the patient

Payment FAQs

No, we do not accept any insurance carriers at this moment. You may use your insurance to pay for your drug at the pharmacy, lab tests and imaging
Please check to make sure you have entered all of your billing information correctly. If you still cannot enter your payment call the clinic directly and pay over the phone.

Refund FAQs.

Consultation fee is non-refundable once we send prescriptions to your pharmacy. We'll issue a full refund if we are unable to call in prescription. Consultation fee is not refundable simply because you cannot pay for your medication or your insurance refuses to cover the medication cost. If the pharmacy claims they don't have your prescription, please email us immediately at prescribe@callondoc.com. We will resend your prescription. Consultation fee will not be refunded if you do not report missing prescription via email in a timely manner
Simply email us at prescribe@callondoc.com. We’ll refund you full amount if we are unable to send your prescription. However, consultation fee is not refundable once we have sent your Rx
No, we cannot guarantee that you will be cured, however we treat every condition with standard of care. If you have not improved you will need to be evaluated by a local physician in your area.
Your payment only covers your consultation with a medical provider. You still have to pay for the medicine when you go to the pharmacy
It is the patient’s responsibility to pay for their medication. Your consultation fee is not refundable simply because you cannot pay for your medication or your insurance refuses to cover the medication cost. We are happy to substitute for an affordable option, if available.

Pharmacy FAQs

Please call the pharmacy and speak to the pharmacy tech directly as the automated system is not updated as quickly. If you have spoken to the pharmacy tech and they do not have your prescription please email us and inform us directly at prescribe@callondoc.com . We will resend your prescription. We will not issue refund if you simply claim your pharmacy did not receive your Rx without allowing us rectify the issue first.
Sometimes a pharmacy may not be able to fill a prescription due to changing telemedicine laws in your specific state, although this rarely happens it can, at that point we will issue you a full refund.
In rare circumstances, transmission issue may occur and pharmacy may not immediately receive your new prescription. Don't panic, simply email us and we are happy to resend a new prescription ASAP
It’s important to inform us via email immediately if your pharmacy does not have your Rx. Report any other pharmacy issues to us via email Consultation fee will not be refunded if you do not report missing prescription via email in a timely manner
Yes, first call your pharmacy to transfer your Rx to the new pharmacy. You can email us if the pharmacy is not helpful

Prescription FAQs

We do not have any influence on the cost of the prescription. Your fee is for the consultation. This is not grounds for a refund. We are happy to substitute for an affordable Rx if available.
We do not have any influence on the cost of the prescription. Your fee is for the consultation. This is not grounds for a refund. We are happy to substitute for an affordable Rx if available.
You must fill out a prescription refill form every time you are requesting a refill ,even if you have used our services in the past.
No, that is a controlled substance.
Just like any doctor's office, our consultation fee does not include the cost of medication. You are responsible for paying for the medication cost charged by your pharmacy

Correspondence FAQs

Your prescription will be sent to the pharmacy wishing 2 hours of successfully submitting a consultation. We will notify via email or text when we have sent your Rx to your pharmacy. Providing a working email and cellphone is essential. A delay in prescription is most commonly due to to an error or un-replied email.
You should immediately receive a notification via email that your consultation and payment was submitted successfully. A follow-up email or text notification will be sent after we successfully send your prescription to the pharmacy
Check your spam folder. If there isn’t an email confirmation, then email us at prescribe@callondoc.com